Last updated on 23 Jan 2025
Agreement. These Terms govern your access to and use of Lumind’s services (“Services”). By using the Services or signing an Order/SOW, you agree to these Terms.
1. The Service
Lumind provides an AI employee that autonomously helps audit firms ingest files, log into approved systems, retrieve/match/prepare audit evidence, and follow up with clients—all within your existing workflow and tools (e.g., SharePoint, Google Drive, CaseWare, Zoho, Slack, Gmail).
Early Access/Beta. Some features may be offered as early access/beta. Such features are provided “as is”, may change or be discontinued, and may have additional risks; you accept those risks by enabling them.
2. Accounts & Admins
You must provide accurate account info and maintain the security of credentials, API keys, and integration tokens. You’re responsible for actions under your accounts and for configuring roles/permissions within your firm.
3. Your Content & Customer Responsibilities
“Customer Content” includes files, data, messages, credentials/tokens, and any information you submit or authorize Lumind to access from your systems. You represent and warrant that:
a) you have obtained all necessary rights, consents, and lawful bases to process the Customer Content with Lumind (including contacting your client stakeholders for follow-ups),
b) you will not submit prohibited or unlawful content, and
c) you will comply with applicable laws (e.g., data protection, communications/anti-spam, professional standards).
You’re responsible for configuring retention preferences, reviewing outputs, and maintaining your own independent records required by your regulator or standards.
4. Data Protection & Security
We implement industry-standard security measures, including encrypted communications, isolated firm environments, and region-aligned compliance. Unless you instruct otherwise, we operate with zero data retention after job completion (aside from narrow security/billing/legal logs). Details are set out in our Privacy Policy and DPA.
5. Third-Party Services
The Services integrate with third-party platforms you choose (e.g., SharePoint, Google Drive, CaseWare, Zoho, Slack, Gmail). Lumind is not responsible for third-party services and does not control their availability, security, or terms. You authorize us to access and process data from those services as needed to provide the Services and according to your configuration.
6. Acceptable Use
You will not (and will not let others):
use the Services for unlawful activities, to infringe rights, or to attempt unauthorized access;
upload malicious code or interfere with the Services;
reverse engineer or circumvent technical restrictions;
use the Services to generate or send unlawful or unsolicited messages;
7. Fees & Billing
Fees, usage metrics (e.g., transactions), term, and payment schedule are as set out in your Order/SOW, web checkout, or invoice. You agree to pay undisputed amounts when due and any taxes, except taxes on our net income. We may suspend the Services for unpaid, undisputed fees after reasonable notice.
8. IP Rights
Lumind and its licensors own all rights in the Services, software, documentation, and models (excluding Customer Content). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription term. You grant Lumind a license to use Customer Content solely to provide and support the Services and to maintain security, comply with law, and improve performance for your tenant. We do not use your Customer Content to train models for other customers.
Feedback. If you submit feedback, you grant us a royalty-free, worldwide, irrevocable license to use it.
9. Confidentiality
Isolated firm environments with encrypted communications and infrastructure.
Encryption in transit (and at rest where applicable).
Access controls, least-privilege, audit logging, and monitoring.
Region-aligned compliance posture (e.g., GDPR/MENA data regulations alignment as stated on our site).
10. Warranties & Disclaimers
We warrant that we will provide the Services in a professional and workmanlike manner and substantially as described in applicable documentation. Disclaimers: Except as expressly stated, the Services are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, or non-infringement; beta/early-access features are provided as is.
11. Indemnities
Your indemnity: You will defend and indemnify Lumind against claims arising from your Customer Content, your use of the Services in breach of law or these Terms, or your violation of third-party rights.
Our indemnity: We will defend and indemnify you against claims that the Services (as provided by us) infringe a third-party IP right, excluding claims resulting from your content, modifications, or use with non-Lumind items. Our obligations may include procuring rights, modifying the Services, or terminating access with a pro-rated refund.
12. Limitation of Liability
Neither party is liable for indirect, incidental, special, consequential, or punitive damages; or lost profits, revenues, data, or goodwill. Except for uncapped items (e.g., willful misconduct, amounts owed, IP indemnity, breach of confidentiality, or data protection obligations where law prohibits limitation), each party’s aggregate liability under these Terms is capped at the amounts paid or payable to Lumind by you for the 12 months preceding the claim.
13. Term; Suspension; Termination
These Terms start when you first use the Services or sign an Order and continue while you have an active subscription.
We may suspend or limit access for security risks, suspected abuse, or non-payment.
Either party may terminate for uncured material breach after written notice.
Upon termination, your access ends and we will delete Customer Content per your instructions and our retention policy; limited logs may be kept for legal, billing, and security purposes.
14. Publicity
We may use your firm’s name and logo as a customer reference (e.g., website, sales materials) unless you opt out in writing.
15. Export & Sanctions
You must comply with applicable export control and sanctions laws and not use the Services where prohibited.
16. Governing Law; Disputes
Choose one (confirm with counsel):
UAE (onshore) PDPL-aligned jurisdiction: Laws of the United Arab Emirates (onshore), courts of [Emirate].
DIFC: Laws of the Dubai International Financial Centre; courts of the DIFC.
England & Wales: Laws of England and Wales; courts of London.
Before litigation, the parties will attempt good-faith negotiations for 30 days.
17. Changes
We may update these Terms. For material changes, we’ll notify your admin(s) or post in-product. Continued use after changes become effective constitutes acceptance.
18. Miscellaneous
We may update these Terms. For material changes, we’ll notify your admin(s) or post in-product. Continued use after changes become effective constitutes acceptance.
19. Contact
If you have any questions about this Privacy Policy, please contact us at hello@lumind.com
